Personal data controller
Responsible for the processing of your personal data is:
Njalsgade 19d 2
2300 København S
Information about personal data we collect
When you register for Twinbody’s Services, we collect personal data from you such as: your email address, height, weight, date of birth and gender.
When you continue using the Twinbody Services you regularly upload personal data onto your account such as, depending on your use of the Services; your current weight and goal weight, activity/diet routines, your body measurements and BMI.
In an ongoing effort to improve our Services, additional personal data may be collected from you. In such cases, we will notify you when the personal data collection takes place.
Our use of your personal data
Data processing necessary to provide the Services
As a part of offering the Services to you we process your personal data that you provide us with at the time of registration, such as:
• Date of birth
• Country of residence
• Device identifier, i.e. iOS or Android, IP-address etc. you use to register and log on to the Services
As you continue to use the Services, you will regularly provide Twinbody with further personal data. It follows from the nature of the Services that we must process such data that you upload to the Services to enable the Services, for example, we will process your weight data to enable the monitoring and presentation of your personal goals. This processing is a pre-requisite for us being able to offer the Services to you.
If you connect to the Services using a Third-Party Application (e.g., Apple HealthKit, Facebook) Twinbody will collect and use your personal information from such Third Party Applications such as your username, name, profile picture, country, hometown, email address, date of birth, gender as well as such health data that you choose to synchronize with Twinbody’s Services.
Some of the data mentioned above, collected from you and processed by Twinbody for certain features of the Services, is possible for us to delete and cease processing for the future if you so require, without you having to terminate your use of the entire Services, i.e., not all data (submitted over time by you to us either directly or through third-party services) is required for you to still be able to use the Services. If you want us to cease processing certain data about you under this category, we will inform about the consequences of such cease, i.e., how it will affect your use of the features of the Services.
Modern information storage, databases and communication technologies play a fundamental role in the functionality of a website like twinbody.com. The security of your information and your personal privacy is extremely important to us.
We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
Information Collected By Twinbody
When you sign up with Twinbody you are required to enter some information such as name, email address, password (only known to you) gender and age.
We also collect other profile data including but not limited to: personal interests and fitness goals, metric preferences, other personal fitness details and geographical location.
We store the data you enter about meals, workouts, progress measurements photos, videos and anything you choose to track.
We receive and store data about you whenever you interact with Twinbody, such as when you view another person’s profile, comment on someone’s update, click Like on a post/photo/video, search for another Twinbody user, gym, meal, workout or group or click on an ad.
When you post other things, like photos or videos of your meals, workouts or progress, we may obtain related data such as the time and date stamps and whereabouts you took the media information.
We receive data from the computer, mobile phone, iPad or any other device you use to access Twinbody. This may include your IP address, location, the type of browser you use, or the pages you go to. Twinbody logs non-personally-identifiable information including IP address, profile information, aggregate user data, and browser type, from users and visitors to the site. This data is used to manage the website, track usage and improve the website services and features. This non-personally-identifiable information may be shared with third-parties to provide more relevant services and advertisements to members to enhance your experience on Twinbody. User IP addresses are recorded for security and monitoring purposes.
We use your information for customer support and may contact you via email with service-related announcements that may include content you see on Twinbody.
Twinbody may share your non-private, aggregated or otherwise non-personal information, such as your meal, workout, or progress posts and updates or the number of users who clicked on a particular update with other users on Twinbody or to promote Twinbody publicly to non Twinbody users.
Twinbody allows advertisers to choose the characteristics of users who will see their advertisements and Twinbody may use any of the non-personally identifiable attributes collected (including information such as your birth year or other sensitive personal information or preferences) to select the appropriate audience for those advertisements.
In order to enhance your experience on Twinbody, we may get data from these advertising partners and other 3rd parties that help us or them deliver ads and comprehend your online activity. For instance, we would get information from the advertiser letting us know what you did when you clicked on an ad or what sites you then visited to gauge the usefulness and quality of that ad.
Twinbody may automatically for improved UX purposes record the last 1 minute of the twinbody app’s behavior (only) to detect any unexpected errors. If your twinbody app has not encountered any unexpected errors in the last 1 minute we will immediately delete it. However if your twinbody app does encounter an expected errors we will investigate the cause of the error and delete this information within 30 days.
Even though Twinbody does not share your personal information with advertisers without your consent, when you click on or otherwise interact with an advertisement there is a possibility that the advertiser may place a cookie in your browser and note that it meets the criteria they selected. Some of those advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send those advertisers information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. You agree that such third parties may collect, use and commercially exploit any information provided by you in any lawful way that they wish including, but not limited to, directing e-mail, text, SMS or other communications to you about products or services which may be of interest to you.
Twinbody may also use your information, including the addresses you import through our contact importers, to make suggestions to you and other users on Twinbody. Similarly, Twinbody allows other users to use contact information they have about you, such as your email address, to find you, including through contact importers and search.
Public search engines
Your profile is public to search engines such as Google, Yahoo etc. Meaning, if someone searches your name on Google, your Twinbody profile will show up as a search result. You can elect to make your profile private by adjusting your public setting to private under “Account Settings”. This setting does not apply to the internal Twinbody search engine as that is kept public to Twinbody users for maximum user experience. If you turn your public search setting to Private and then search for yourself on a public search engine like Google, you may still see a preview of your Twinbody profile. This happens because some public search engines cache information for a period of time.
A Web beacon, also called web bugs and clear GIFs, is a programming code that can be used to display an image on a web page. A web beacon is so small that you usually can’t see it. Web beacons may be used to track online user behavior. It could also be used to move your unique identification information to a database and connect you with existing information we have from another person in our database. Web beacons may also be used in email messages.
Twinbody takes precautions to insure that member account information is kept private. We use reasonable measures to protect member information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our customer service personnel and technical staff. Please note that we cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time.
Twinbody may use or disclose your Personal Information if we feel it’s necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, security or technical issues, situations involving potential threats to the physical safety of any person, or as otherwise required by law when responding to subpoenas, court orders and other legal processes. This may be also done to protect Twinbody rights or property.
Correcting/Updating or Removing Information
Twinbody users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Settings.
To Delete Your Account
To delete an account, email [email protected]
Any feedback and/or suggestions you make to Twinbody are appreciated, but you understand that Twinbody may use them without any obligation to compensate you for them (just as you have no obligation to offer them).
How to Contact Us
If you have any questions about this Policy, or our information practices, please contact us by email: [email protected]